Where can I get information?

UK Border Agency and the British Consulate-General work in partnership to provide a visa service here in Hong Kong. 

Where can I get advice?

Our visa section staff cannot give you advice on how to complete your application, or what type of visa you should apply for. If you need help with your application or advice about the UK's immigration rules and requirements, you should seek advice from a qualified immigration adviser. In the UK these are immigration advisers regulated by the Office of the Immigration Services Commissioner or legally qualified professionals regulated by designated professional bodies. Their websites are:

• Law Society of England and Wales
• Law Society of Scotland
• Law Society of Northern Ireland
• Institute of Legal Executives

How do I submit my application?

You can submit your application through our online application service at the visa section of the British Consulate-General Hong Kong. To find out more about applying for a UK visa, visit our How do I apply page.

Visa applications in Hong Kong

We accept applications from anyone who is applying for a visit visa for the UK. For all other types of application we accept applications ONLY from:

• holders of BN(O) passports – please note we have special arrangements for BN(O) passport holders applying for student and work permit visas
• holders of Hong Kong SAR or Macao SAR passports
• holders of Hong Kong SAR or Macao SAR travel documents
• those who are legally resident in Hong Kong or Macao

Visa processing time

For the majority of visa applications we can give you a decision on the next working day after you apply. But please note that we may need to delay making a decision, sometimes for several days, or even weeks in a few cases, and you should try make your application in good time, up to 3 months before you plan to travel. If you need to travel on the same day that you apply, please inform us when you lodge your application and, if possible we will give you a decision on the same day that you apply.

Adverse weather - Information for visa applicants

In the event of the British Consulate-General being closed to the public due to adverse weather conditions, or any other unforeseen circumstance, customers with visa appointments for that date should attend our office, at their convenience, within the next 5 working days at the time of their original appointment and present their original appointment letter to ensure admittance to the British Consulate-General. Our staff will process such applications as soon as possible. Should applicants not be able to attend within 5 working days of the original appointment they should make another appointment through the online booking system.

Service standards - complaints and compliments

UKvisas aims to offer a fair and professional service to all our customers.  We welcome feedback which tells us where we need to improve.

If you have any comments, or are concerned about the standard of service you received, please let us know. We investigate all complaints fully and will send you a reply within 20 working days

If you wish to complain about the service you received from the UK Border Agency at this Consulate-General, please address your complaint to the Entry Clearance Manager at British Consulate-General, 1 Supreme Court Road, Hong Kong (or GPO Box 528, Hong Kong), or by fax to: (852) 2901 3347, or by email to: visa@bcg.org.hk.